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Autosupermart.com was formed in 1997 to be THE source for all things automotive. We were one of the only automotive stores online when the Internet first began. While others have copied our success, we have expanded to bring you aftermarket parts, accessories, OEM parts, communities, road tests and comparisons, car show coverage, and the latest automotive industry news. Amid this growth and success, autosupermart.com has held strong to the qualities that helped its rise into the upper echelon of automotive companies. Here at autosupermart.com,
service and loyalty to our customers are of the highest priority,
and the trust of the consumer in our company has been a major factor
in our success. Every product we carry must pass strict quality testing. Only we carry the largest supply of premium quality parts online and supply full automotive news and road tests.
We have created the one stop location for everything automotive related, from bulletin boards for car guys and gals, to e-commerce and new vehicle information. Read more about our philosophy below and we welcome your comments and questions, just email us or call us at 1-888-68-MYCAR
Sincerely,
The Autosupermart.com Staff
 Email Questions
Email Feedback
- Email us for fastest response to questions.
- We accept all major credit cards, checks, money orders, wire transfers and western unions payments.
- You may fax us any order, place a phone order, email us a order, or email us a phone number and best time to contact you. ORDER LINE 1-888-68-MYCAR
- There is also a manual order form.
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Rave Reviews:
David - Michigan
I have been reading your car reviews lately and have been very well informed. The car reviews are complete and the photos world class, you guys must have great scenery to take such beautiful shots. I have taken many photos and made them my desktop background on my computer. I also love your service on all your auto parts and the fast and great help I get each time I have a question. I recommend you to all my friends.
Tom - California
Just wanted to let you know that your service is world-class. I'm not sure how large your company is, but you come across as a fortune 500 company on the customer service side. In particular, you should be commended for your excellent customer service skills. 99% of e-commerce companies have little to no customer service. The technology is not difficult in the e-commerce world. Customer loyalty and service is the critical success factor to becomming successful in the ecommerce arena...and autosupermart is on it's way there. Thanks again for the great customer experience!
Frank and Carol - Arizona
Just wanted to let you know how VERY satisfied my husband and I are with our new 'Dustop' car cover. It fits beautifully, looks great, and the ordering and delivery process went without a hitch. So often, this is not the case, and people call and complain. This email is just to say 'thank you' for a great product, excellent price, and perfect service. Thank you, thank you, thank you.......
Jestin - Michigan
I was very impressed with your selection, easy-to-use web site, and most importantly the quality of your customer service. Even though my order was delayed you guys did your best to keep me informed as to the status of my order. Now that I have my custom-fit cover I couldn't be happier with my decision to use your site to place my order.
Stephanie - Canada
I am so impressed by the quality of your service. The speed and care you took to replace my product was simply amazing! To have my package by Next Day Air delivery simply blew me away. You can be sure that i will recommend you to everybody who demands quality products and quality service.
Rozario - California
I am excited to find your site. I found many permium products, so I was confidant that I was buying only the best. And many of my friends had recommended you so I knew I was buying from a trusted site, not any new unexperienced store. I was happy to learn that you actually test your products. The products you provided came fast to my door and I am happy to tell you that the results are amazing. I will be buying everything on your site to make my car the best in the city. Thank you again.
James - Oklahoma
I was very please to find your site. It was easy to look over all the vast products and mixing the best of every brand was amazing. I even received a email reply to my questions at 1 a.m. wow! Your service is really excellent and I love the products, your recommendations were right on target. You made taking care of my vehicle truly easy and fun. And yes I love the fact that I did not every have to leave home to get it all.
Sahib - Saudi Arabia
I received a great deal of information from your sales/service staff, they informed me of every product and how to use them. I had a wonderful email conversation and obtained many suggestions on how to have my vehicles detailed. Your recommendations also proved to be excellent as the products you tested and recommend to me were excellent. I highly prefer this personalized service to any other company and even Zymol factory. I cannot say enough to recommend you to my friends and family, they will be ordering soon! Thank you for your help in choosing the best products for my car from various manufacturer's and for the fastest service I have ever had. I am very happy and will recommend you to everyone I know.
Gui - France
I heard of your site from a friend's recommendation. I asked your staff many questions and was impressed as to the personal service I received and lengthy suggestions, some over 3 pages long! I was very impressed that the service team had used everything on your site. No one else does this. And I even saved a great amount on delivery as you shipped to me via postal service. Thank you for providing fast, useful suggestions and simply the best advice I have ever personally received while making a purchase. I know why everyone is recommending you now.
Mike - Tennessee
My friend recommended your site and I loved buying everything in one place. I was confused on ordering the correct lights for my car and your service team gave me the fastest response I have ever encountered on the internet, very thorough advice, and very courteous. I even got my car looking better after talking to your service staff. I know why everyone is recommending you, I know I will. When can I buy your stock?
Rob - United Kingdom
Found your site via recommendation from Porsche List website. Your product descriptions are excellent and I was impressed that you have actually tried all of the products you sell. Just the fact that you delivered great service won me over at first and the ease of use of the web site was great. And then the excellent prices! keep it up. :-)
John - Jamaica
The site was informative and very easy to use, the instructions were clear and simple. I have not seen anything I dislike as yet. I visited Meguiar's Web site, I did not purchase from them because they did not ship to Jamaica and they did not answer my questions within a day, you did it within 10 minutes, that was really amazing!
Ahmed - United Arab Emirates
I found your site very informative. I called for personal advice and was very pleased. After having tried the Zymol destiny bottles I purchased I am very pleased with the results and will tell all my friends here in the UAE! Hope to order from you again very soon.
Tom - California
Found your site via YAHOO.com searching on automotive care. I think your site is very well put together. The product descriptions are helpful and it is easy to get around. I liked the fact that my shopping experience was protected in the secure server, very nice. My main incentive at first glance was the price difference between you and other web sites. However the excellent descriptions and vast product array won me over. I will order from you again for sure and have told others about your site.
Roger - North Carolina
I am a repeat customer and have used your site before. The site is easy to use and fast. My main incentive was the cost of the products and ease of use, shopping while browsing. Getting a tracking number is great also, I never miss UPS. I will order from you again soon.
Andrew - Florida
I found the site from AOL Net Find. I liked that you had a wide selection of products for great prices! You had all the products wanted, and it was very easy to order unlike most sites. I will definitely order again. Thanks Again!!
Gary & Lisa - New Jersey
I did a search on Auto Waxes to find your site. I liked the little explanations/critique about the products. I asked for personal advice before ordering and it was very helpful and fast. My main incentive was price and product selection.
Larry - Texas
Your site is nice and it had the product in the size I wanted. It is very easy to navigate unlike others with complex pages in pages...My main incentive was that I have looked at several auto parts stores to get Lexol and no one carries it. Not only do you have it, but you have it in large bottles! I would definitely order from you again.
Mike - Colorado
First, Thank you very very much for answering all of my questions. I found your site by searching for Zymol on Infoseek. Your prices and availability of Zymol were what interested me. I initially decided to order from you because you refrigerate your Zymol waxes and products and others do not. Your customer service is also wonderful as my questions were answered promptly and the pages of information I received over email was amazing. I will be recommending others to order from you again soon!
Zack - California
I found your site searching Zymol. I Like the Secure server and tracking number email. Your Forums are very helpful. My main incentive is the variety of quality products available. I have and will continue to order from you as this is my second order!
Jason - New Mexico
I was impressed as to the quality of service I received, It was great to have my order personally chosen by your staff based on my needs. After trying everything I would like to say that I am very pleased with the results of the products I have bought. Email discussion was great as It was all free and I saved tons of money by ordering through you. Even detailers around the area are now ordering from you (I recently found this out). I guess you are the best!
Kim - Canada
I found your site by searching for p21s. It was a fine site, easy to order everything. I liked the Forums but did not use it for my own personal use, next time I will. My main incentive was price and convenience and the fact I have been looking for p21s I would order from you again for sure.
Peter - New York
I found your site from the club I regularly visit. Very slick and professional, it was easy to pick and find products. The interface made it very easy to pick a bunch of different products quickly. Everything was very intuitive. The Forums were also amazing as I was able to get suggestions from others who had used these products prior to my use. I don't think anyone can beat your service and selection. Keep up the great work!
Car Reviews and News:
We test all the latest cars and bring you our unique point of view. We also provide in depth coverage of all automotive events as well as the latest automotive news and press releases. Our pictures are large and detailed, there is nothing like it on the internet. Watch us revolutionize the online magazine with rich media filled reviews and all the information you could hope for with comparisons and pricing as well.
RER Rapid Email Response:
 Our Internet team responds to your inquiries usually within minutes of receiving your questions. We stay in touch with you throughout your shopping experience which means that there is always someone to talk to about any concern you may have, be it at 12 midnight! You will even receive a confirmation return receipt as soon as we receive your email. This is all part of your Total Customer Satisfaction Guarantee
Returning Discount and Rewards Points Program:
We offer everyone who creates a log in and password two great rewards. First you get a returning customer discount when you place a order within 30 days of the shipment of your previous order. We also give you a Rewards Point system effective July 4, 2006. Points add up to equal free items from our web site and it all adds up to some great free stuff. Keep coming back to us and keep enjoying the rewards. details
Lowest Price Guarantee:
 125% Price Guarantee Should you happen to find a published and advertised lower price by a authorized dealer simply notify us with verifiable information such as their web site address at the time of ordering by placing this information in the text box at checkout and we will try to beat that price, its that simple. We will also look at any free shipping offers, first order discount offers, club discount offers, and any other type of offer you have found. We will try to beat any final price you find. Price guarantee is calculated in this manner: Calculate the difference in our price and a competitors price should you happen to find a lower price, add 25% to that difference, and subtract from our price to arrive at your final price. Just let us know and we will try to beat it.
Privacy & Security Guarantee:
 All orders are processed by a human, not electronically, our secure order processing always ensures your credit card information is handled properly. Any attempts to submit fraudulent orders will be vigorously prosecuted by our legal staff. When you shop at Autosupermart.com, you'll be one of millions who have safely shopped with us without credit card fraud.
Privacy Policy: We do not sell your information to anyone. Only your address is provided to the shipping company for shipment. All information is kept private and secure at all times.
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. We use Thawte SSL technology. It encrypts all of your personal information as well as what you order, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
 Still don't want to use your credit card on the Internet? No problem. Shop online, go to checkout and fill in all the information, and call us at the number on the top of this page or send us a email to call you.
Credit Card Guarantee Details:
- Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, autosupermart.com will cover the entire liability for you, up to the full $50.00. Autosupermart.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at autosupermart.com.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Your name address and email address is never sold to any company or mailing list. Your privacy is kept in strict confidence.
Same Day Shipping:
   We Ship the SAME day for most orders placed before 1pm that day. Shipping charges vary so you must add the item you want to order to your cart and click on 'check out' to view your shipping rate. For large items that need special freight carriers, we custom quote an estimate for the shipping charge at the time of your order and have the right to charge you after the item is delivered for the difference in freight charges, if any. We offer the most complete line of shipping options available. Shipping time is separate than handling time to get your order out of the warehouse. If you need something in a hurry email or call us before you order to avoid problems. You can pick shipping delivery times at the checkout screen from 1 day to 2 days to 3 days and we wil try to get your order delivered in the fastest way possible to get it to you in the number of days you pick. If you pick ground service, it can take from 1 day to 10 days depending on where you are and where a item ships from. We do not refund you if you pick 2 day and we ship it ground from a warehouse close to you and you get it in 1 day. Please do not ask us to do this. If you want to save money you must call us to determine if you should choose 1 day over ground in the checkout screen. No refunds will be given. We understand how important it is to receive your products right before that sunny weekend or after your long vacation (just inform us of this)!
Fresh Refrigerated Car Care Stock:
 All car care items such as waxes, cleaners and conditioners are received fresh weekly. All items especially Zymol products are stored in a temperature controlled environment so the products do not loose their lifetime of use before they arrive at your door. Do not buy from others who do not have temperature controlled facilities and send you overheated car care products, you will see a difference in performance.
Manufacturer Inquiries:
Manufacturers Would You Like Your Products Listed? We welcome manufacturers submitting their products for possible inclusion into autosupermart.com. Simply send us detailed product information, pricing levels, and samples of all products you would like listed. Your products will be tested until our expert staff confirms the quality and effectiveness of your product. After completion of this process you will be notified of acceptance or rejection! Email us is you have any questions.
Wholesale Accounts:
Autosupermart.com Retailer Solutions offers every retail store, web store, and auto club the ability to buy automotive products at discounted quantity pricing. Much better than any affiliate program, you too can realize market specific prices and enjoy a large discount offered by autosupermart.com. Just create a account.
Advertising Inquiries:
If you would like to advertise on this web site please send us a proposal via mail or email and depending on your form of advertising a rate quote will be given to you. We can provide a wide variety of options including phone promotion, packaging flyers, and web site promotion.
Gift Certificates:
Buy a gift certificate for someone special. They can use it to buy anything on our site!.
- Type the quantity you want which becomes the value of the gift certificate.
- Put the shipping name as the person you want it sent to.
- Enter your billing information. A gift certificate will be sent by email that same day. In just a few minutes.
Click here to order one!
Return Policy:
Most products purchased carry a 30 day money back guarantee. All items must be returned in the original box and in new condition, received to us within 30 days from the date of placement of your order, i.e. the date shown on the invoice. Used products which are not resellable cannot be returned. Products where items are missing, or packaging is damaged cannot be returned. Custom made and special order items will be charged a 25% fee for cancellation of order. All custom and special order items must be paid for on the day the order is placed. All cancelled or returned items, or items which do not fit your car even when the correct part number was shipped to you will be charged a 15% handling fee. Freight charges are not refundable. All credits are issued within 30 days of us receiving your returned item. Please email us for return instructions or click on the service tag on our site. By clicking the submit button on the checkout page you agree to this return policy, you are signing that you agree to this return policy when you click submit on the checkout page and order from this website.
Terms and Conditions:
- 100% Satisfaction Guaranteed !
- All orders are shipped the same day unless otherwise specified or backordered.
- Please provide a valid email account.
- The customer is responsible for any and all additional local taxes, import duties, tariffs, fees, etc.
- Customers agrees to pay for any additional shipping cost over and above what was quoted at the time of order if the actual shipping charge at the time of deliver is greater than what was originally quoted.
- We will not be responsible or liable for any labor, or incidental or consequential damage of any kind, in no event shall our liability exceed the cost of the merchandise purchased; all implied warranties are disclaimed; customer indemnifies us from any and all claims for and against any item or manufacturer received from us.
- Prices are subject to change without notice. Price changes may need to be made after you receive your shipment as manufacturer's may not tell us our cost until after your item has been shipped by them, if this occurs we will either request you to pay the additional amount for a item OR return the item to us, you may not keep the item at the price you have paid when price is below our cost.
- Lowest price guarantee: Find a verifiable lower price and simply notify us with your order at the time of ordering, and we will try to beat that price.
- By submitting a order to us you agree with all conditions, the return policy, and all warranties on this entire site not including hyperlinks to locations outside of this domain name. You are signing that you agree to all conditions on this site.
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